One of the biggest challenges we face at work can be negotiating the minefield of behavioural “people issues” around us. ‘People issues” is a pretty broad term – I’m referring specifically to situations where repeated poor work behaviours impact relationships with colleagues and/or performance.
Early awareness can be key in easily
resolving issues that impact work.
In airport lounges and at major city thoroughfares at lunch times, employees and leaders venting about frustrating relationships with colleagues is the most common type of work conversation I find myself overhearing.
Whilst an actual physical skill deficit can be addressed with a practical learning exercise, it can be tricky improving long-term poor attitudes and/or counter-productive behaviours. Having been there as a leader, I can attest it can be very time consuming.
Suggestions for getting it right from the get-go?
“Seek to understand.
And then be understood…” Stephen Covey
Bias minimisation awareness is a great way to reduce people issues. Whilst we can’t eliminate biases that influence our behaviour towards others, if we understand how the way we see the world can influence our treatment of others, it can provide an impetus for us to stop.
There is no golden ticket to solving people issues but getting some of the fundamentals right can reduce the stress for all involved. Productivity and business will be the winner.
Need a hand to design and facilitate leadership and programs and workshops to develop your team? Contact Lexie: firstname.lastname@example.org
Renn, R.W., Steinbauer, R & Biggane, J. (2018) Reconceptualising self-defeating work behaviour. For management research. Human Resource Management Review 28 (2), 131 -143.